FAQ - Frequently Asked Questions
How do we do it?
The answer is in the numbers.
Since the start of our "Worry No More" plans on February 1, 2014 we have not had a single computer with our security bundle on it that has gotten any significant infections.
That's why we with confidence can give you a 100% infection free computer guarantee as per below.
"Worry No More" 100% Virus/Malware/Spyware/Infection free guarantee: If our security bundle fails and your machine gets infected, we will completely remove the infections and perform a full tune-up free of charge.
What is our secret formula that makes our plan superior to other virus protection options?
We use a 1-2-3 PUNCH! We provide TWO extremely reliable products that handle threats like viruses and other types of infections (Spyware, Malware, Root-kits etc.).
We use a Professional anti-virus software along with a Professional anti-malware program. Both of these programs have proven to protect computers from all types of threats that exists on the Internet.
Our THIRD PUNCH is a Remote Monitoring and Managing platform. This software automatically maintains many important tasks behind the scenes. This also makes our manual remote support possible.
We're frequently told by our large clientele how happy they are with this combination.
Why use us over other solutions?
We have a unique proven system of resolving all your computer infections!
We humbly stand by our products & services and aim to build trust relationships with all our current and future clients!
3) Premium Customer Service:
We're confident you'll appreciate the business connection with us as you join our customer base! With us you will get the same technicians to help you and know us by name! You're not likely to build rapport with technicians from the bigger companies, never knowing who you'll deal with next. And in most cases once they leave your home or business you're pretty much forgotten. We stay with you, so consider us family!
What should I do if I have an issue with my computer?
We pride ourselves on excellent customer service by not only caring for you the best way possible, but also how seamless it is with how we help you!
If you feel you may have an issue simply create a Service Ticket on our Support page or call us to let us know! With your permission we will then remote into your computer assisting to resolve your issue!
©2007-2017 Chatham PC LLC, Phone: 973.387.0130 Fax: 973.387.0139